Tokopedia Call Center, our special attention to customers
Tokopedia call centers are deliberately provided for the convenience of customers both as sellers, buyers and service users. Of course, as one of the big companies in Indonesia, many important things need to be considered in detail. Including paying attention to clients to be more comfortable working together or using our business services.
Tokopedia is considered a large company that has a smooth journey without any obstacles until it is big as it is now. In fact, there are many steep roads we have to go through but we are still happy to make dreams come true. Innovation continues to be implemented to improve the best service, increase the type of business and maximize existing opportunities.
Knowing the history of our trip is very interesting and currently runs different types of businesses. Tokopedia call center service is also available that makes it easier for customers to file complaints, obstacles or find guidance. And there is a live chat service that can be used with separate terms and conditions will be explained below.
The story of Tokopedia’s founding journey until it grows up now
Our founders are young people who have a high passion for creating bridges between rural and urban areas. The high level of urbanization means that a lot of goods are collected in the city while the village has difficulty accessing. These goods or products become expensive due to shipping restrictions and various other reasons.
William Tanuwijaya and Leontinus Alpha Edison are the founders of Tokopedia with similar life experiences and challenges. Their long journey was not easy because at first their dreams were often laughed at. Dreams that are considered too high continue to be fought for so that they can make a big company what it is now.
Concern for customers is important so that tokopedia call center special services are available. Given that customers come from different circles, different cities or regions of Indonesia, which creates new challenges. Whateverobstacles continue to be considered to provide comfort and realize the dream of success together.
Tokopedia decided to work with BTS as a brand ambassador because BTS is considered to build a positive image. Tokopedia and BTS are building a vision that is aligned so that they both benefit both in collaboration. Currently, our company has been successful but never feels complacent to continue to innovate.
Different types of businesses run orLeh Tokopedia
Tokopedia is really known as a company with a big name in Indonesia, especially as a marketplace. It turns out that there are still many types of businesses that have been run for convenience and the best service for customers. The following is a brief explanation of Tokopedia’s types of operations and get more complete information at the Tokopedia call center.
As a trusted marketplace, we securely connect sellers with marketplaces or buyers. You can easily sell different products because the available market is very wide and unlimited. Similarly, it’s easier for buyers to find products according to their needsat more affordable prices and save on shipping costs.
- Financial services
There are many options for financial services that are considered simpler, busanywhere and anytime. We have worked with trusted partners so that financial services are safer in the long term, such as:
- Online loans
- Credit card
- New retail
Mitra Tokopedia is used as a bridge that makes it easier between online and offline sales. Customers can take advantage of this service to reach customers more broadly using online methods. This service is noticed by the Tokopedia call center as a digital partner while your offline store continues to operate as usual.
- Logistics and uppfyllelse
We use a proven logistics and fulfillment system to make delivery easier and safer because it is integrated. Sellers are given the freedom to store products in our warehouses that are available throughout Indonesia. While the buyer can decide when the package will be received so that it will be easier for the delivery system.
Tok opedia Care Services that can be accessedd in official website
We provide Tokopedia call centers as proof of concern for loyal customers who join us. You can access our official website to geta variety of complete information about the type of business being run. Here are some service options available at Tokopedia care complete with a guide on how to use it.
- Choose the limitation experienced
If you experience problems while using Tokopedia, don’t worry or panic first. It is best to take a breath and then find a solution by looking for a solution on the website. Open the official website and look for a help center or Tokopedia / help later, several options will appear what your problem is. Choose a topic as the center of the obstacles you experience, including:
- Problems with my account
- My order limits
- Limitations on the payment process
- Limitations of the delivery process
- Restrictions on refunds
- Restrictions on order complaints
- Promotions and many others
- Report a crime
The Tokopedia call center provides a crime report feature if you feel you are experiencing a negative problem. Intended problems such as account hijacking, credit cards such as those already used by others. Even receiving suspicious messages, especially on behalf of Tokopedia, such as winning prizes or promotions despite the fact that they have never been held before.
Never hesitate to report it and we will process as soon as possible for mutual convenience. Do not easily believe in various promotions or prices that are not clearly sourced. It is better to directly confirm to our customer service so that the information obtained is clear and accurate in truth.
Tokopedia Live Chat Servicewith Terms and Conditions
We offer convenience to users by providing Tokopedia call center services via live chat. This service is in great demand because it is very easy to use with a fairly quick response. There are 3 types of live chat that differ according to the conditions to make it easier to find information.
- Live chat general
The service stands out for gold-level customers with Platinum-level customers as the main requirement. Gold level customer initial response with Chatbot, after 3x can only connect with customer service. Meanwhile, Platinum-level customers are immediately shown live chat boxes and automatically connected to customer service.
- Livechatt krafthandlare
This service is only provided to sellers who subscribe to power traders accessed through the Seller Center. This service is provided specifically to complain about sales only or specifically for sellers. The team waits for 2 minutes, if there is no follow-up response, the chat will end automatically.
- Livechatt O2O
O2O live chat service is only provided specifically for Tokopedia Partners khu susalready officially registered and has an account. Only customers experience sales problems and special purchases of Mitra Tokopedia. Each customer must have been registered, they can directly click on live chat and can connect with customer service.
As a large company in Indonesia, we continue to develop ourselves and our passion for service innovation. So that every customer who joins us can feel the different amenities of service. No wonder Tokopedia call center services are always considered and prioritized for your convenience as our partner.